The Role
Provide front-desk support for a primary care/ENT clinic: schedule appointments, answer phones, greet patients, obtain insurance pre-certifications, scan and retrieve medical records, schedule specialist visits, and enter patient charges. Maintain excellent customer service and use Office Practicum and Microsoft Office tools.
Summary Generated by Built In
Job Summary & Responsibilities Preferred Qualifications
The Office Assistant is responsible for scheduling patient appointments for Primary Care Clinic. Also responsible for answering the telephones, greeting patients, obtaining insurance pre-certifications, scanning and obtaining medical records, scheduling appointments with specialists, and entering patient charges with billing information. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service and Trust).
Working Conditions, Hazards and Physical Effort
Ability to establish and maintain effective working relationships. Attention to detail. Ability to research and analyze information, develop conclusions, recommendations, and reports. Ability to use keyboard and general office equipment including telephone, fax, and scanners. Ability to use various information technology systems, including Office Practicum, Internet, Microsoft Office Programs (Word, Excel, and PowerPoint). Excellent interpersonal and communication skills. Excellent customer service and service recovery skills. Flexibility to respond to changing priorities and interruptions.
Contacts with Others
Contact with office and hospital Associates, patients, and visitors.
EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Ability to establish and maintain effective working relationships. Attention to detail. Ability to research and analyze information, develop conclusions, recommendations, and reports. Ability to use keyboard and general office equipment including telephone, fax, and scanners. Ability to use various information technology systems, including Office Practicum, Internet, Microsoft Office Programs (Word, Excel, and PowerPoint). Excellent interpersonal and communication skills (orally and written). Excellent customer service and service recovery skills. Flexibility to respond to changing priorities and interruptions.
Two (2) years of previous medical office experience required.
Pay Range$13.99-$20.99 based off experience
Skills Required
- Two years previous medical office experience
- Proficiency with Office Practicum (EMR)
- Proficient with Microsoft Word, Excel, and PowerPoint
- Ability to use keyboard and general office equipment (telephone, fax, scanners)
- Experience obtaining insurance pre-certifications and entering billing/charges
- Excellent interpersonal and written/oral communication skills
- Strong customer service and service recovery skills; attention to detail
- Flexibility to respond to changing priorities and interruptions
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The Company
What We Do
Ephraim McDowell Health is a comprehensive, integrated healthcare delivery system serving over 119,000 residents from six counties in central Kentucky. At its core is the non-profit, 222-bed Ephraim McDowell Regional Medical Center, complemented by the Ephraim McDowell Fort Logan and Ephraim McDowell James B. Haggin critical access hospitals, providing a broad range of licensed healthcare services to the community.
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