Administrative Assistant
Fairlawn, OH | Full-Time | Onsite
About Billow Funeral Homes & Crematory
Billow Funeral Homes & Crematory is a trusted, family-owned funeral provider that has served the Akron community for over 150 years. Rooted in tradition, compassion, and professionalism, Billow is dedicated to guiding families with care and dignity during life’s most difficult moments.
With a long-standing reputation for excellence and service, Billow values respect, empathy, and teamwork in everything they do.
About the Role
Billow Funeral Homes & Crematory is seeking a full-time Administrative Assistant to join their compassionate and professional team in Fairlawn, Ohio.
In this vital front-office role, you will provide empathetic support to families while ensuring the smooth operation of daily administrative tasks. The ideal candidate is organized, respectful, detail-oriented, and committed to delivering exceptional service during sensitive times.
This is a full-time, onsite position based in Fairlawn, Ohio.
Key Responsibilities
- Warmly greet and assist families and visitors
- Answer and direct phone calls with professionalism and care
- Perform general administrative tasks including data entry, filing, and scheduling
- Prepare service-related materials such as documents, memorial folders, and correspondence
- Support funeral directors with service planning and logistical coordination
- Handle sensitive information with confidentiality and discretion
- Maintain organized records and ensure accuracy of documentation
Qualifications
Required:
- Prior administrative or office experience
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency with Microsoft Office Suite and general office equipment
- Ability to maintain a calm and compassionate demeanor in sensitive situations
Preferred:
- Experience in a customer service-focused environment
- Experience in healthcare, hospitality, or another service-oriented setting
Work Environment & Schedule
- Full-time position
- Onsite in Fairlawn, OH
- Professional office environment serving families during times of need
Benefits
- Competitive salary
- Health insurance
- Life insurance
- 401(k) plan
- Generous paid time off
- Supportive, team-oriented work environment
- Opportunity to be part of a respected, long-standing family-owned company
Apply Now and join a team dedicated to serving families with compassion, care, and professionalism.
Skills Required
- Prior administrative or office experience
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency with Microsoft Office Suite and general office equipment
- Ability to maintain a calm and compassionate demeanor in sensitive situations
- Experience in a customer service-focused environment
- Experience in healthcare, hospitality, or another service-oriented setting
What We Do
Proudly located in Canton and Alliance, Ohio, 415 Group is a certified public accounting, business consulting and IT services firm. Established in 1981, we provide comprehensive solutions to businesses and individuals across Northeast Ohio. From publicly traded companies to local nonprofits, our experience and expertise spans across a variety of industries. We offer solutions tailored to fit your needs including audit and assurance services, tax planning and compliance, business valuation, forensic accounting, as well as IT outsourcing. Our approach goes beyond the numbers to the heart of your business. As strategists, our goal is to ensure the financial welfare and profitability of your company. We establish lasting relationships with our clients rooted in trust and a deep understanding of their financial needs. As a member of CPAmerica, Inc and Crowe Global, one of the largest networks of CPA firms in the United States, we provide the personalized service of a local firm with the vast resources of a global organization. As one of Ohio’s top CPA firms, 415 Group has built a culture of excellence to support the success of our clients, our community and each other. We have received numerous awards including USA Today Most Recommended Tax and Accounting Firms, Cleveland Plain Dealer’s Top Workplaces, Forbes Best Tax & Accounting Firms, Inside Public Accounting Top 300 and Accounting Today's Regional Leader Great Lakes.
