Front Of House, Reception

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

As Front of House Receptionist, you are the face of IQEQ, providing a welcome first stop in our guest journey. You will be responsible for all guest inquiries and duties surrounding visitor access, answering incoming calls and clerical duties. An excellent communicator, you have a knack for making a great first impression and making people feel welcome. As the face of the company the role holder should also have a friendly disposition and highly presentable.

What You'll Do - 

• You manage the front desk and ensure a professional, welcoming environment for all visitors, maintaining a 5-star standard at all times.
• You handle incoming calls, visitor access, meeting room bookings, and ensure rooms are clean, equipped, and ready for use.
• You coordinate with landlords, third parties, and internal teams for facilities, security, catering, and other operational needs.
• You manage deliveries, outgoing post, procurement of office supplies, and create purchase orders while liaising with suppliers for best value.
• You provide administrative support and assist with ad-hoc tasks, ensuring smooth day-to-day operations and exceptional client service.

What We Offer -

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: our employees are entitled to 25 days paid leave plus all Jersey public holidays
• Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

• Previous experience in an Office Manager, Front of House team leader or customer facing role
• Education / Professional Qualifications
• IT Literate with a good practical use of Microsoft Products
• Company and or Financial market awareness

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.