Front of House Manager

Known for its exceptional course and welcoming community, Olympic Hills Golf Club provides members with an exclusive experience focused on high-quality service, exceptional golf, and a variety of social and recreational activities. As a small private club, we pride ourselves on offering a tight-knot and personalized atmosphere for our members and their families. The club is family-owned and free from any boards or committees, allowing management to make effective and impactful changes.

The Front of House Manager is a full-time, salaried position. In this position you will be responsible for overseeing all aspects of the front-of-house member restaurant operations. This role requires strong leadership and management skills, a keen eye for detail and a commitment to delivering high quality service.

Key responsibilities:

• Team Leadership: hiring, training and supervising the front-of-house and on-course food and beverage staff, ensuring that they provide excellent customer service and adhere to club policies and procedures.
• Guest Experience: maintain a warm and welcoming atmosphere for all members and guests.
• Operation Management: oversee daily operations, including reservations, event coordination and ensuring smooth and efficient service. Has a strong understanding of the POS from both the employee facing side and back office.
• Inventory Management: oversee and assist in physical inventory, ensuring that all supplies are well-stocked and managed efficiently.
• Collaboration: work closely with Bar Manager to create new cocktail lists and wine list changes. Able to work well with Executive Chef/F&B Director and Clubhouse Manager.

Job Tasks/Duties:

• Monitor reservations and create sections for staff
• Confirms time, attendance and hours worked and approves weekly department payroll
• Able to train staff on POS and ability to set up and maintain POS items
• Ensures that all necessary products are being ordered and maintain working relationship with all Liquor/Beer Reps
• Attends weekly Food and Beverage Meetings
• Ensures that steps-of-service are being followed by all front-of-house staff
• Assures that all side work is accomplished and that all cleaning of equipment and storage areas is completed
• Able to lead staff and assist in all service areas when needed
• Ensures that wine list and cocktail lists are being changed seasonally
• Assures that weekly/monthly beverages specials are being executed by Bar Manager
• Works closely with Clubhouse Manager, and Executive Chef/F&B Director

Benefits:

• Health, dental and vision insurance
• Paid Time Off
• Employee Pricing on Apparel and Equipment
• Golf Course Access
• 401K Matching
• Employee Meals

• 2+ years of experience in a management role within the hospitality industry
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team
• Excellent communication skills
• Strong organizational skills
• Knowledge of food and beverage service standards and procedures
• Ability to work flexible hours, including regular nights, weekends and holidays
• This position requires the ability to lift a minimum of 40 pounds