The Role
Manages front-of-house operations at a nursery, welcoming families, coordinating tours and schedules, supporting child settling-in, and maintaining strong parent relationships. Oversees kitchen and cleaning teams, rotas, budgets, procurement, invoices, supplies, occupancy tracking, safety, cleanliness, events, and newsletters. Provides day-to-day operational and administrative support while promoting excellent customer service, teamwork, and safeguarding standards.
Summary Generated by Built In
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!
As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.
Your key responsibilities
- Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
- Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
- Stay on top of emails, session changes, and tour bookings to support families.
- Help new children settle in so they feel safe, happy, and confident.
- Support the kitchen and cleaning teams to keep things running smoothly.
- Make sure the nursery is safe, clean, and well-maintained throughout the day.
- Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
- Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
- Assist with Family Club events and newsletters to engage parents and foster community.
- Lead by example in care, safety, and teamwork, supporting your team when needed.
Our Front of House Managers should have...
- Experience in prioritising and multitasking under pressure.
- Know how to manage budgets and procurement needs.
- Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
- A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
- A background in leading consistent and exceptional customer service.
- Great communication skills – both verbal and written.
- A love for building and maintaining strong parent partnerships.
- A positive, glass-half-full outlook.
- The ability to manage your workload and deliver results.
The N Advantage package
- Competitive salary – £30,243 - £40,706 per annum
- Performance bonus – Up to £1,750 annually.
- Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
- Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
- No uniforms – £100 clothing allowance for style freedom!
- Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
- Childcare – 40% discount, plus 6 emergency days annually.
And that’s not all!
- Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off!
- N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
- Referral scheme – Earn up to £1000 per successful hire.
- Amazing discounts – Save on groceries, shopping, fitness, and more.
- Travel support – Season ticket loans and cycle-to-work scheme.
- Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
- And much, much more!
Why N Guildford?
This position is to start in February 2027!
Set in a charming late-Victorian villa, our 73-place N Guildford nursery offers an inspiring blend of heritage and innovation, with six light-filled rooms and an adventure-ready garden.
Getting here is a breeze! We’re just a short walk from London Road station—and yes, there’s plenty of parking on site too.
Why N Family Club?
Why N Family Club?
At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.
Join us today to spark big ideas in young minds and shape a career you’ll love.
What's next?
If you think you got what it takes, click apply and fill in our super quick (1 min) application form!
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
About
Our Commitment To SafeguardingAt N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.Click here for more information on our commitments. In line with Safer Recruitment and Keeping Everyone Safe, N Family Club will carry out online searches for all shortlisted candidates including a Google and Social Media search. Any information found from the online searches, may be discussed at the interview stage.Because N Family Club involves regulated activity, the successful applicant may be required to undergo an Enhanced Child Workforce DBS check (including barred list checks). Employment is conditional upon satisfactory clearance and rigorous safer recruitment checks.
Skills Required
- Experience prioritising and multitasking under pressure
- Experience managing budgets and procurement needs
- Strong IT skills and willingness to develop them
- Experience using Google Workspace daily
- Strong decision-making skills
- Ability to support and achieve organisational goals
- Background leading consistent and exceptional customer service
- Excellent verbal and written communication skills
- Ability to build and maintain strong parent partnerships
- Ability to manage workload and deliver results
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The Company
What We Do
N Family Club operates a group of nurseries and preschools in the UK, providing early-years education and childcare for children in their early years. Its approach combines a bespoke, progressive curriculum with experienced educators and nurturing learning environments, while partnering with families to support children’s development. The company’s mission is to prepare children for an ever-changing world and deliver a high-quality, family-focused nursery experience.
