The Front of House – Communications Apprentice role supports the delivery of operational and project-based communications that sit within the Operations function.
As communication volumes and complexity continue to grow, particularly in relation to client-facing messaging and operational change initiatives, this role provides essential coordination and administrative support. The apprentice will help ensure communications are delivered accurately, consistently, and in a timely manner across multiple channels including email, internal systems, and post.
This role enables experienced team members to focus on higher-value activities while maintaining a high standard of communication delivery across the business.
The role will be office-based five days a week for the first six months (until probation is successfully passed). Following this, we would look to move to a hybrid model of three days in the office and two working from home.
This is an apprenticeship role, so the successful candidate will need to be comfortable enrolling on a Business Administration course (i.e., NVQ Level 3) through the apprenticeship scheme, which is funded by the company.
Responsibilities:
- Support the preparation and distribution of communications across email, internal systems, and postal channels
- Assist with mail merges and large-scale communication campaigns
- Work collaboratively with multiple departments to gather, validate, and coordinate communication content
- Ensure accuracy and consistency of messaging before distribution
- Track and monitor communication activity to ensure deadlines are met
- Provide front-of-house support for communication-related queries
- Maintain communication templates and support continuous improvement of processes
- Assist in ensuring communications align with operational and regulatory requirements
Critical Skills and Experience required:
• Good organisational and time management skills
• Clear written and verbal communication skills
• Ability to work collaboratively across teams
• Basic knowledge of Microsoft Office (particularly Word, Excel, and Outlook)
• Willingness to learn and develop within a communications/operations environment
Qualifications:
- A-Levels (or equivalent) (Essential)
- Interest in communications, business administration, or operations
- Willingness to undertake a relevant apprenticeship qualification
Key Interfaces (Internal and External)
- Operations teams
- Marketing (where required for alignment)
- Project teams
- Client services teams
- External suppliers (e.g. print/post providers)
Skills Required
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Clear written and verbal communication skills
- Ability to work collaboratively across teams
- Basic knowledge of Microsoft Office (Word, Excel, and Outlook)
- GCSEs (or equivalent) including English and Maths
- Interest in communications, business administration, or operations
- Willingness to undertake a relevant apprenticeship qualification
What We Do
Titan is a discretionary fund management / wealth and asset management business. Targeting £50 billion in assets under administration over the next three to five years and assets under management of £40 billion, Titan aims to bring high-quality execution and administration to the asset and wealth management sector. Titan provides execution, custody, clearing and wealth management services to small and medium sized broker dealers, proprietary traders, intermediaries, family offices and wealth managers and platform services, custody and investment solutions to financial advisors, family offices, retail clients and institutions via a network of trusted intermediaries.
