Front End Representative - ESC

Company Name:

Location: Etobicoke, Ontario

Status: Full-time Permanent

Job Close Date: July 27, 2025

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Front-End Representative to help with our continued growth and contribute to our future.

As the first point of contact in the file initiation stage, you’ll play a critical role in setting up new accounts and ensuring all required documentation is accurately processed and organized. From preparing reports and verifying vehicle information to uploading documents and maintaining filing systems, your attention to detail and organizational skills will help drive the success of our recovery operations.

Key responsibilities include:

• Initiate new files and reports that are received electronically or in a few instances provided directly by the client. 
• Populate a word document with account information to fax to bank centers to request documents. 
• Upload received documents to a file in our web portal. 
• Prepare, review, and edit reports, invoices, and documents with account-specific information to ensure accuracy and compliance with company procedures before presenting them to clients.
• Set up and maintain both electronic and manual filing systems, organizing records such as PPSA searches, conditional sale contracts, and related documents for easy retrieval and regulatory compliance.
• Request and then upload the received PPSA search to a file in our web portal. 
• Obtain and enter black book values into each file and verify the vehicle identification number (VIN). 
• Enter several milestones associated with new files.   

What you’ll need:

• Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory.
• Ability to handle multiple tasks, and deal with interruptions and prioritize work
• Goal oriented; ability to work in a metrics driven position
• Ability to work in a fast-paced high-pressure environment with minimal supervision.

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

• We believe in progress with purpose.
  • Innovative technology 
  • Growth through strategic partnerships
  • Investment in new products
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by July 27, 2025. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC (TSX: ISC). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.