Role Description
Front End PIC will provide and ensure exemplary customer service and satisfaction, while scheduling and supervising team members of the Front End. Additionally the Front End PIC will supervise store personnel and security in the absence of management.
Required Skills/Abilities:
- Maintains personal contact with customers and team members to ensure customer satisfaction including special orders and customer complaints.
- Conducts performance evaluations and recommends personnel actions such as wage administration, promotions, or disciplinary action as needed.
- Trains and ensures training of team members.
- Monitors and evaluates cash handling.
- Follows safety and security procedures and ensures procedures are followed by team members.
- Assists Front End to ensure customer needs are being met and flow of customers through the registers is adequate.
- Monitors overall security of the store in the absence of management.
- Handles customer questions and/or complaints.
- Communicates daily tasks and goals to the Night Shift PIC and team members.
- Conducts periodic walks of departments to ensure product is filled to the proper level to ensure customer service.
- Supervises personnel throughout the store in the absence of management.
- Assists in other departments of the store as necessary.
- Performs other functions as necessary or assigned.
Experience/Education:
- A High School Diploma or GED is preferred.
- 5 years supervisory experience preferred.
- Customer Service skills preferred.
- Must be 21+ years old
Company Description
Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Colonial Life Elective Benefits
- 401(k)
- Paid time off
- Holiday Pay
Pay Range: Starting at $17.00/hr. (DOE)
Schedule:
- Full-time
- Evening, Weekends and Holidays are required.
Office Location and Travel:
- LOCATION: In person
- Reliably commute or planning to relocate before starting work (Required)
Working Environment
Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 50 pounds below waist, up to 75 pounds at waist/chest and occasional lifting of up to 75 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is intended to provide basic guidelines for meeting job requirements.
Skills Required
- Maintain personal contact with customers and team members to ensure customer satisfaction (special orders, complaints)
- Conduct performance evaluations and recommend personnel actions (wages, promotions, disciplinary action)
- Train team members and ensure training completion
- Monitor and evaluate cash handling procedures
- Follow and enforce safety and security procedures
- Supervise front end and store personnel in absence of management
- Handle customer questions and complaints
- Communicate daily tasks and goals to Night Shift PIC and team members
- Conduct periodic department walks to ensure product is stocked appropriately
- Assist other store departments as necessary and perform other assigned functions
- Basic computer and phone communication skills (use of keyboard and video display terminal)
- Ability to continuously stand, walk, reach, and frequently lift/carry up to 50 pounds and up to 75 pounds at waist/chest (occasional lifting to 75 pounds)
- Must be 21 years of age or older
- Reliably commute or plan to relocate before starting work (in-person role)
- Evening, weekends, and holidays availability required
- High School Diploma or GED
- 5 years supervisory experience
- Customer service skills
What We Do
Our mission is to continually provide our customers with quality goods and services at the lowest possible price.
