Three Bears Alaska, Inc.

Front End PIC

Posted 2 Days Ago

Be an Early Applicant

Butte, MT, USA

In-Office

17-17 Hourly

Senior level

Retail

The Role

Supervise and schedule Front End team, ensure excellent customer service, handle customer complaints, monitor cash handling and store security in managers' absence, train staff, conduct performance evaluations, coordinate with night shift, and assist other departments as needed.

Summary Generated by Built In

Role Description

Front End PIC will provide and ensure exemplary customer service and satisfaction, while scheduling and supervising team members of the Front End. Additionally the Front End PIC will supervise store personnel and security in the absence of management.

Required Skills/Abilities:

Maintains personal contact with customers and team members to ensure customer satisfaction including special orders and customer complaints.
Conducts performance evaluations and recommends personnel actions such as wage administration, promotions, or disciplinary action as needed.
Trains and ensures training of team members.
Monitors and evaluates cash handling.
Follows safety and security procedures and ensures procedures are followed by team members.
Assists Front End to ensure customer needs are being met and flow of customers through the registers is adequate.
Monitors overall security of the store in the absence of management.
Handles customer questions and/or complaints.
Communicates daily tasks and goals to the Night Shift PIC and team members.
Conducts periodic walks of departments to ensure product is filled to the proper level to ensure customer service.
Supervises personnel throughout the store in the absence of management.
Assists in other departments of the store as necessary.
Performs other functions as necessary or assigned.

Experience/Education:

A High School Diploma or GED is preferred.
5 years supervisory experience preferred.
Customer Service skills preferred.
Must be 21+ years old

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

Health insurance
Dental insurance
Vision insurance
Colonial Life Elective Benefits
401(k)
Paid time off
Holiday Pay

Pay Range: Starting at $17.00/hr. (DOE)

Schedule:

Full-time
Evening, Weekends and Holidays are required.

Office Location and Travel:

LOCATION: In person
Reliably commute or planning to relocate before starting work (Required)

Working Environment
Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 50 pounds below waist, up to 75 pounds at waist/chest and occasional lifting of up to 75 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements.

Skills Required

Maintain customer and team member contact to ensure satisfaction, handle special orders and complaints.
Conduct performance evaluations and recommend personnel actions (wages, promotions, discipline).
Train team members and ensure completion of required training.
Monitor and evaluate cash handling procedures.
Follow and enforce safety and security procedures; monitor store security in absence of management.
Assist Front End to ensure adequate customer flow through registers.
Handle customer questions and complaints.
Communicate daily tasks and goals to Night Shift PIC and team members.
Conduct periodic department walks to ensure product is properly stocked.
Supervise personnel throughout the store in the absence of management; assist other departments as necessary.
High School Diploma or GED.
5 years supervisory experience.
Customer service skills.
Must be 21 years of age or older.
Ability to work evenings, weekends, and holidays; full-time availability.
Reliable commute or plan to relocate before starting work (in-person role).
Ability to lift/carry up to 50 pounds frequently and up to 75 pounds occasionally.