Front Desk

Company Overview:

LumiVita is a modern wellness and aesthetics destination designed to help clients look, feel, and function at their best. We bring together provider-guided treatments—including medical weight management, hormone optimization, advanced skincare, and aesthetic services—with restorative therapies, such as, infrared sauna and red light therapy, all within a warm, elevated environment. Our approach is rooted in personalization, education, and long-term results, creating an experience that is as thoughtful and welcoming as it is clinically sophisticated.

Orderly Wellness actively participates in E-Verify. To learn more, click here.

A note of awareness to Orderly Wellness applicants:  To protect yourself against phishing and recruitment fraud, please note that Orderly Wellness only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs.

Orderly Wellness will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps.  All official communication will come from a @orderlymeds.com or @lumivita.com email address.  If you are contacted by someone claiming to be from Orderly Wellness or LumiVita via an unofficial channel, please do not share any information and report it as spam.

Position Overview:
The Front Desk role is the first and last impression of the practice, responsible for delivering a seamless, elevated client experience from arrival to departure. This role blends hospitality, sales support, and operational excellence to ensure every client feels welcomed, informed, and confident in their care journey.

LumiVita is looking for a full time Front Desk position at its Buckhead and Midtown locations.

Client Experience & Hospitality

●        Greet every client warmly and create a luxury, welcoming environment

●        Provide guided tours of the space and educate clients on services and offerings

●        Ensure a smooth and personalized check-in and check-out process

●        Maintain ambiance standards (music, cleanliness, refreshments, overall vibe)

Scheduling & Front Desk Operations

●        Manage appointment scheduling, confirmations, and follow-ups through booking systems (e.g., Zenoti)

●        Answer phones, texts, and emails promptly with professionalism and warmth

●        Handle client intake forms, documentation, and ensure accuracy of records

●        Process payments, memberships, and packages

Sales Support & Revenue Growth

●        Educate clients on services, memberships, and promotions

●        Support providers by reinforcing treatment plans and encouraging rebooking

●        Identify opportunities to upsell or cross-sell services (IV therapy, wellness consults, injectables, etc.)

●        Track and support front desk KPIs (conversion rate, rebooking %, retail sales)

Client Journey & Retention

●        Guide clients through their full journey—from first visit to long-term retention

●        Transition IV clients into wellness consultations or additional services

●        Follow up with clients post-visit to ensure satisfaction and encourage return visits

●        Build relationships to create loyal, repeat clientele

Team Collaboration

●        Work closely with providers, medical assistants, and leadership to ensure seamless operations

●        Communicate client needs, preferences, and feedback to the team

●        Support events, promotions, and in-office marketing initiatives

 Qualifications

•  2–5+ years of experience in a client-facing role within wellness, aesthetics, hospitality, boutique fitness, or luxury retail
• Experience in a med spa or aesthetics environment preferred, but not required
• Hospitality-driven mindset with a passion for delivering an elevated, high-touch client experience
• Strong communication skills, with the ability to engage clients professionally and warmly across in-person, phone, text, and email interactions
• Detail-oriented and highly organized, with the ability to manage scheduling, client records, and front desk operations in a fast-paced environment
• Proactive team player who takes initiative, collaborates effectively with team members, and contributes to overall studio success
• Ability to anticipate client needs, create a seamless experience, and build long-term client relationships