Job Description: Front Desk Agent
Job Summary:As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.
Key Responsibilities:
- Greet all guests in a professional, warm, and friendly manner.
- Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
- Handle all guest requests, inquiries, and complaints promptly and professionally.
- Answer telephone calls, route calls, and take messages as needed.
- Provide information about hotel services, amenities, and local attractions.
- Process payments and maintain accurate guest accounts and billing information.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Maintain a clean, organized, and professional front desk area.
- Follow all hotel policies, procedures, and brand standards.
- Uphold confidentiality of guest information and ensure security procedures are followed.
- Support other departments as needed to ensure guest satisfaction.
Skills Required
- Experience using a hotel property management system (PMS)
- Ability to process payments and maintain accurate guest billing/accounts
- Strong customer service and communication skills
- Ability to handle guest requests, inquiries, and complaints professionally
- Answer and route telephone calls and take messages
- Maintain confidentiality of guest information and follow security procedures
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain a clean, organized, and professional front desk area
What We Do
Chano and Sons Inc. (CSI) is a trusted staffing agency based in Fayetteville, TN, specializing in customized workforce solutions. The company serves as a third-party contractor and industry leader in 3PL and temporary labor services. CSI focuses on several key sectors, including warehousing, manufacturing, sanitation, janitorial, and hospitality, helping businesses meet their operational needs through skilled professional talent and tailored workforce solutions.
