The Front Desk Supervisor at The Verve Hotel - Boston Natick plays a key role in ensuring smooth and efficient front desk operations, providing exceptional guest service and supporting the front office team. This position requires a proactive leader who can manage daily activities, resolve guest concerns, and maintain a welcoming atmosphere for both guests and staff.
Responsibilities- Supervise and coordinate front desk activities to ensure seamless service and operations.
- Provide training, guidance, and support to front office staff to uphold high standards of guest service.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Maintain accurate records of guest information, reservations, and billing.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and requests.
- Manage check-in and check-out procedures efficiently to maximize guest satisfaction and minimize wait times.
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Assist in preparing reports related to front office activities.
- Minimum of (1) year of supervisory role experience preferred.
- Minimum of (2) years hotel/resort experience preferred.
- Strong leadership and interpersonal skills.
- Excellent communication abilities and a professional demeanor.
- Proficient with front desk software and Microsoft Office Suite.
- Flexibility to work PM shifts including weekends and holidays.
- $19.75-$19.75 hourly, paid bi-weekly.
- Opportunity to work in a vibrant and growing hospitality environment.
- Employee discounts and perks.
- Supportive team atmosphere focused on professional development.
- Medical, Dental & Vision Insurance.
- Optional Supplemental Insurance.
- 401(k) retirement plan.
- Vacation and Personal time.
- Free employee lunch.
- Free on-site parking.
The Verve Hotel - Boston Natick is a premier hospitality destination located in Natick, MA. Dedicated to delivering exceptional service and creating welcoming experiences, we pride ourselves on our commitment to guests and employees alike. Join our team to be part of an exciting, dynamic environment where your contributions make a real difference.
We are an Equal Opportunity Employer.
Skills Required
- Minimum of 1 year of supervisory role experience
- Minimum of 2 years of hotel or resort experience
- Strong leadership and interpersonal skills
- Excellent communication abilities and professional demeanor
- Proficiency with front desk software and Microsoft Office Suite
- Flexibility to work PM shifts, weekends, and holidays
What We Do
Distinctive Hospitality Group (DHG) is a privately held, integrated hotel ownership and management company, founded in 2010 and backed by a group of seasoned hospitality professionals. The company focuses on building long-term asset value in the hospitality industry, providing guests with unparalleled service, style, and atmosphere. Their portfolio includes various hotel and restaurant properties across multiple locations, including sites in Massachusetts and Connecticut.
