Join our Quechan Casino Resort team!
Under the supervision of the Front Office Manager, the Front Desk Supervisor is responsible for overseeing and coordinating the daily operations of the front desk, reservations, and valet. This role ensures all guests receive exceptional service from check-in to check-out, while maintaining the highest level of professionalism and hospitality. The supervisor will mentor and lead Front Desk Agents and Night Auditors, manage guest requests, resolve issues, and collaborate with various departments to enhance the guest experience.
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QualificationsHigh School Diploma or GED. Previous experience in hotel front desk operations or guest services, with 1–2 years in a supervisory role. Proficiency in property management systems (PMS) and reservation software. Must be able to successfully pass a pre-employment drug/alcohol screen, random drug and controlled substance abuse tests, background investigation, obtain and maintain gaming license in California, if applicable. Native American preference and/or experience with Native American culture and government preferred. Tribal preference given to enrolled tribal members.
Skills Required
- High School Diploma or GED
- Previous experience in hotel front desk operations or guest services
- 1-2 years in a supervisory role
- Proficiency in property management systems (PMS) and reservation software
- Must be able to pass pre-employment drug/alcohol screen and random drug and controlled substance tests
- Background investigation (must pass)
- Obtain and maintain gaming license in California, if applicable
- Native American preference and/or experience with Native American culture and government
- Tribal preference given to enrolled tribal members
What We Do
The Fort Yuma Quechan Indian Tribe is a sovereign tribal government managing the Fort Yuma Reservation. Its economic activities include large-scale agriculture leasing, gaming through the Paradise Casino, tourism via RV parks and museums, and the operation of a utility company. The Tribe is dedicated to providing governance, health, and social services to its members while preserving the cultural traditions of the Quechan people.
