Description
Member Service Staff
Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry.
Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained.
Responsibilities:
- “Welcome” all incoming guests in a friendly manner. (BIG SMILES)
- First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings.
- Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
- Operate computerized POS to handle all transactions and registrations.
- Reconcile POS and balance at end of each shift and record it accordingly.
- Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules.
- Monitors lawful entrance of guests.
- Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
- Provide assistance in party check out procedure as needed.
- Gives tours of facility if needed.
- Assist guests with special requests.
- Execute your role's guest service performance standards on a daily basis
- Notice opportunities and take action to facilitate social interactions with families.
- Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
- Create and perform your signature move and interact with guests on an ongoing basis.
- Communicates with supervisor to maintain front desk inventory and supplies.
- Perform other related duties as assigned.
- Responsible for general upkeep of entrance and lobby areas.
Requirements
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior customer service experience helpful.
Position Reports to: Member Service Director
Skills Required
- Communication skills
- Customer service skill
- Currency aptitude / cash handling
- Phone etiquette (multi-line telephone system)
- Organization and professionalism
- Stress management
- Operate computerized POS and reconcile end-of-shift balances
- Prior customer service experience
What We Do
Kenton Lands LLC (doing business as Silverlake) operates Silverlake “The Family Place,” a family-focused health club and entertainment complex in northern Kentucky. It provides fitness and aquatics programs, an active entertainment center and waterpark amenities, kids’ classes and camps, party and event services, food & beverage outlets, and membership-based wellness offerings for families and the local community.
