FRONT DESK SPECIALIST I
JOB DESCRIPTION
Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.
CLASSIFICATION
Non-Exempt
REPORTS TO
Practice Manager
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
Responsible for obtaining patient demographics and verifying insurance information at each visit
Perform patient check in/out
Collect all insurance copays, balances and uninsured payments at the time of service
Maintain individual bank and prepare end of day report to management for balancing and sign off daily
Process payment plan agreements
Control all patient access beyond lobby
Maintain waiting room and front desk area in neat and orderly condition
Maintain knowledge of all health forms required for each visit and verification of storage in EMR
Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others
Regular & prompt attendance on agreed upon daily and weekly start and end time.
Assist with clinical inboxes as needed
Other duties as assigned
EDUCATION & EXPERIENCE
Required
High school diploma or equivalent
Preferred
One year of customer service experience
PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS
This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.
EXPECTED HOURS OF WORK
The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.
COVID/ FLU CONSIDERATIONS
If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.
Skills Required
- High school diploma or equivalent
- One year of customer service experience
What We Do
Austin Health Partners is an independent, physician-led primary care group bringing together pediatric and family medicine practices across the Austin area. Its board-certified providers care for patients from newborns to seniors through local clinics, with services including wellness checks, same-day appointments, after-hours care, and telemedicine. AHP also supports independent practices with centralized operational services, tools, and resources that help them manage clinics and remain independent.
