Troon
Front Desk Spa Specialist
The Role
Esplanade Golf and Country Club in beautiful Naples, Florida, is excited to announce the exceptional career opportunity of a Spa Front Desk Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
Key Responsibilities of the Front Desk Agent:
- Accurately posts all charges to guest’s bills.
- Checks all guests in and out of the resort based on established procedures.
- Promotes activities and special events the facilities.
- Provides accurate and complete information about the resort and the surrounding area.
- Answers guest questions and provides directions.
- Accountable for all cash, checks and credit card receipts.
- Accountable for all printed folios and required supporting paperwork.
- Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
- Assists with faxing, copying and message taking duties.
- Promptly answers the phone and direct calls to the appropriate location.
- Regular and reliable attendance.
- Performs other duties as required.
Minimum Qualifications for the Front Desk Agent:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
- Knowledge of lodging system application.
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The Company
What We Do
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest.
