FRONT DESK REPRESENTATIVE

JOB SUMMARY

Functions under direction of the Call Center Supervisor.  Is responsible for the implementation and evaluation of the patient care process. Demonstrate skills and competency to serve patients.  Performs other duties as necessary.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
  
• Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
  
• Accurately enters personal, guarantor and insurance information into Software Program
  
• Creates patient registrations; ensure correct spelling of Patient’s Name
  
• Collect ID and Insurance Cards
  
• Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
  
• Verify Insurance Company
  
• Schedule online appointments
  
• Addresses patient inquiries and provides support as needed
  
• Performs other related duties as required
  

QUALIFICATIONS

• Must have a High School Diploma or an equivalent degree
  
• Experience in call center environment or medical office setting preferred
  
• Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
  
• Able to make simple computations and tabulations accurately and with reasonable speed
  
• Able to deal with a variety of customers professionally and cheerfully, even under pressure
  
• Provide strong problem-solving abilities
  
• Maintain confidentiality and discretion as a rule
  
• Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
  
• Skilled in Microsoft Word and Excel
  

KNOWLEDGE, SKILLS AND ABILITIES

·         Self motivated and self directed, taking action

·         Understand the role of teamwork in providing a quality service

·         Understand the accuracy when dealing with patients

·         Possess a general clerical aptitude and basic knowledge of record keeping

·         The ability to communicate effectively with a wide range of people professionally and cheerfully, even under pressure

·         Maintain confidentiality and discretion as a rule

·         Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

• 3 weeks vacation time
  
• Health Insurance
  
• Employer Contribution to Health Insurance
  
• 401(k) Plan available (after one (1) of employment)