Description
Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.
The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:
- Greet and check in patients while providing a welcoming, supportive environment
- Verify patient demographics, insurance information, and required documentation
- Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
- Collect payments and assist with basic administrative and billing support
- Support physicians, clinic and administrative staff with front office coordination and workflow
- Always ensure patient confidentiality and compliance with HIPAA and clinic policies
- Other administrative and operational related duties as assigned
Why join us?
- Consistent Monday - Friday, 7am - 4pm schedule
- Specialized training applicable to fertility care setting
- The opportunity to make a lasting impact in patients' lives during a meaningful journey
- Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays
Requirements
- High school diploma or equivalent?
- Minimum 1 year of experience in medical front office, reception, or patient services
- Strong interpersonal and customer service skills
- A passion for women’s health, fertility experience also a plus
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
- Detail-oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
Skills Required
- High school diploma or equivalent
- At least 1 year of experience in medical front office, reception, or patient services
- Strong interpersonal and customer service skills
- Strong communication skills and ability to work as part of a team
- Flexibility, multitasking, and problem-solving ability
- Strong attention to detail and organizational skills
- Professionalism and excellent customer service
- Passion for women's health
- Fertility care experience
What We Do
Wood Violet Fertility LLC, doing business as the Wisconsin Fertility Institute, is a leading fertility center in Wisconsin specializing in comprehensive reproductive care and advanced medical procedures, including conventional IVF. Led by renowned expert Dr. Elizabeth Pritts, the institute has helped over 5,000 patients build families since 2007, focusing on providing accessible and effective infertility treatments to the community.
