Front Desk Representative - FT

About the Role:

The Front Desk Representative at Larkin Community Hospital (LCH) serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and efficient experience. This role is essential in managing patient flow, scheduling appointments, and providing accurate information about hospital services and procedures. The representative will handle administrative tasks such as patient check-in and check-out, verifying insurance information, and maintaining confidentiality of sensitive health records. By effectively coordinating communication between patients and medical staff, the Front Desk Representative supports the smooth operation of the hospital’s front office. Ultimately, this position contributes significantly to patient satisfaction and the overall quality of care delivered at LCH.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a front desk or customer service role, preferably in a healthcare setting.
• Basic knowledge of medical terminology and healthcare administrative processes.
• Proficiency in using computer systems and scheduling software.
• Strong communication and interpersonal skills.

The Front Desk Representative utilizes strong communication skills daily to interact effectively with patients, visitors, and healthcare staff, ensuring clear and compassionate exchanges. Organizational skills are critical for managing appointment schedules, patient records, and administrative duties efficiently. Proficiency with computer systems and scheduling software enables the representative to maintain accurate data and streamline patient flow. Knowledge of medical terminology and healthcare processes supports accurate information dissemination and coordination with clinical teams. Additionally, problem-solving and multitasking abilities help the representative address unexpected challenges and maintain a calm, professional environment at the hospital front desk.