Purpose:
The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.
Responsibilities:
Provide Outstanding Customer Service to clients.
Check in clients and welcome them.
Sell Retail and Addons
Provide reservations
Process POS transactions
Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.
Requirements
Required Role Competencies
Strong English Speaking and writing skills
Customer service experience
Sales experience
Sales driven
Ability to deal with client complaints
Confident
Fast learner, ability to understand and memorize lots of information within a timely manner
Ability to work under pressure or occasional stressful circumstances
Benefits
Pay Package:
Salary: Competitive Salary
Competitive monthly salary
+ Booking commission
+ Retail commission
Generous annual leave
Free medical provided
Free Salon Services
About the Company:
Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.
Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.
We are rapidly growing around the region. It’s a fun and great place to work.
Website: www.kozmaandkozma.com / www.kozmacurl.com
Skills Required
- Strong English Speaking and writing skills
- Customer service experience
- Sales experience
- Sales driven
- Ability to deal with client complaints
- Confident
- Fast learner, ability to understand and memorize lots of information
- Ability to work under pressure
What We Do
Kozma & Kozma is an international hair salon specializing in naturally curly hair, offering beauty experiences and hair care products formulated for curly hair.
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