Front Desk Receptionist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Front Desk Receptionist serves as the first point of contact for employees, visitors, and clients, ensuring a welcoming and secure environment. This role is responsible for managing building access, coordinating visitor support, overseeing mail and shipping services, and maintaining lobby and facility standards. The receptionist also supports internal operations through badge tracking, desk reservations, and print services, while upholding compliance with security protocols and providing exceptional customer service. This position is Monday to Friday, 7:00 AM – 5:00 PM EST.

Key responsibilities

- Greet all employees and visitors warmly, using name recognition to create a personalized and professional experience.

- Provide clear guidance to visiting employees and coordinate with internal hosts for external clients requiring additional support.

Access & Security Management

- Manage building access through the Sharry system, verifying identities via the Kyndryl system and ensuring compliance with current access policies.

- Submit access requests through the onsite CBRE contact.

- Issue temporary badges to visitors without a functioning Kyndryl badge, ensuring adherence to the Security Policy.

- Forward building badge requests to the onsite CBRE contact.

- Maintain annual compliance with Kyndryl Security training, including protocols for panic alarms and handling suspicious communications or packages.

Desk & Restroom Badge Coordination

- Inform cleared visitors that desk reservations must be made in advance via the iOffice system.

- Track restroom badge sets—one at Reception and one with the Group President’s Executive Assistant—and report any issues to the onsite CBRE contact.

Facility Oversight

- Ensure the lobby and coffee area are clean, stocked, and well maintained.

- Report facility-related issues to the onsite CBRE contact.

- Provide backup coverage for reception as needed.

Mail, Shipping & Printing Support

- Process outgoing mail and packages using UPS CampusShip.

- Receive and distribute incoming mail/packages from USPS, UPS, FedEx, and other carriers.

- Maintain tracking records for all packages and special-handling letters, ensuring proper receipt and signature.

- Refer print-related issues to IT Executive Support for resolution and supply management.

- Coordinate with RDC and IT Support for paper stock replenishment.

Additional Duties

- Perform other tasks as requested by Executives or Customers.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are​

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their 
work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 2–5 years of front desk, administrative, or customer service experience in a professional office setting.

• On-site role requiring consistent presence during scheduled hours

• Strong multitasking and organizational abilities

• Excellent verbal and written communication skills.

• Proficiency with office systems such as Sharry, iOffice, and UPS CampusShip.

• Ability to maintain confidentiality and uphold security protocols.

• Professional demeanor and customer-focused attitude.

• Comfortable working independently and as part of a team.

Preferred Skills and Experience

• Ability to prioritize independently

• Innovative and self-driven

The compensation range for the position in the U.S. is - $44,400    to  $79,680 based on a full-time schedule.  
Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.                                
                                
There is a different applicable compensation range for the following work locations:                                
California:    $48,840    to    $95,640                    
Colorado:     $44,400    to    $79,680                    
New York City:     $53,280    to    $95,640                    
Washington:     $48,840    to    $87,720                    
Washington DC:    $48,840    to    $87,720                    
                                
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.                              
                               
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.