Title: Front Desk Support Staff
Job Category: Triad Complete Healthcare Stigler
Location: Ardmore, Ok
Position Type: Full-Time
Compensation: Competitive Wages
Triad Complete Healthcare Stigler is looking for a courteous, professional, and detail-oriented person(s) to work as our Front Desk Support Staff. This role is essential in the daily operations and management of front office duties, and optimal candidates possess a patient-oriented attitude. At Triad you will find a very comfortable and supportive work environment. Take it from our own team; they would be happy to tell you what it means to them to be a part of Triad Complete Healthcare!
This position offers:
Medical
Dental
Vision
Very competitive pay
PTO
Paid holidays
Flexibility
Role Description
Serves as a front-line ambassador for the clinic. Responsible for providing support services to patients, families, and providers in a professional and courteous manner.
Roles and Responsibilities
Greet patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
Responds appropriately to all calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
Performs all patient intake functions with accurate demographic and note entry into the patient system.
Scan insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients, and providers.
Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
Held accountable for posted transactions.
Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
Handles confidential information appropriately.
Qualifications
High School graduate or equivalent; associates degree or higher preferred.
Ability to communicate professionally and effectively, both verbally and in writing.
Previous medical clinic experience or background in general office work preferred.
Demonstrates excellent customer service skills.
Ability to receive, comprehend, and follow verbal and written instructions.
Ability to understand insurance benefits and perform basic mathematical tasks.
Knowledge of medical terminology.
Understand the ethics of confidentiality and HIPPA regulatory requirements.
Ability to type at least 40WPM.
Preferred Skills
Communication Skills: To communicate with patients and colleagues, you need excellent listening, speaking, and interpersonal skills. Must be able to understand patient needs, clearly communicate instructions, and build and maintain a trusting relationship
Critical Thinking: Ability to assess patient needs, prioritize tasks, and make informed decisions to ensure optimal patient outcomes.
Compassion: Must be able to sympathize with sick and worried patients and their families
Proficient in basic computer skills.
Advanced MD / Athena experience is a plus
Skills Required
- High school diploma or equivalent
- Associate degree or higher
- Professional verbal and written communication skills
- Previous medical clinic experience or general office background
- Excellent customer service skills
- Ability to understand and follow verbal and written instructions
- Ability to understand insurance benefits and perform basic mathematical tasks
- Knowledge of medical terminology
- Understanding of confidentiality ethics and HIPAA requirements
- Typing speed of at least 40 words per minute
- Basic computer proficiency
- Advanced MD or Athena experience
What We Do
Triad Complete Healthcare is a medical practice network focused on returning practice ownership to providers to improve patient outcomes. They own and operate a network of primary and multi-specialty clinics, while providing a turnkey program that enables practitioners to own and operate their practices independently. Their mission is to create a positive health experience through comprehensive medical assistance and a provider-centric approach to care.
