Front Desk Receptionist

Posted Yesterday
Be an Early Applicant
Grand Rapids, MI, USA
In-Office
Junior
Professional Services • Social Impact • Hospitality
The Role
Welcomes guests and residents, answers and directs calls, sorts mail, maintains an organized reception area, protects confidential information, and manages multiple tasks professionally. The role requires availability on Tuesday evenings and alternating weekends, along with strong communication, reliability, punctuality, independence, and a friendly demeanor.
Summary Generated by Built In

Front Desk Receptionist

 

We are looking for an outgoing, positive, and friendly individual to join our team as a Front Desk Receptionist. The ideal candidate enjoys welcoming visitors, providing excellent customer service, and creating a warm and positive experience through professional interactions.

 

Required Schedule: 

  • Tuesdays: 4:00pm – 9:00pm
  • Every other weekend:
    • Friday: 2:30pm – 9:00pm
    • Saturday: 1:30pm – 7:00pm
    • Sunday: 1:30pm – 8:00pm

 

Primary Responsibilities:

  • Greet guests warmly and professionally, ensuring each visitor feels welcome.
  • Answer and direct incoming calls with a positive, helpful, and professional attitude.
  • Assist and interact with residents with compassion, patience and respect.
  • Sort and deliver incoming mail.
  • Keep the reception area neat, clean and organized at all times.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Prioritize and manage multiple tasks efficiently.

 

Preferred Qualifications

  • 2+ years of experience in a customer service, receptionist, or front desk role.
  • 5+ years of experience using computers and common computer applications.

 

Job Requirements:

  • Availability to work required schedule listed above.
  • Professional demeanor and appearance.
  • Ability to remain calm, friendly and professional in a busy environment.
  • Reliable, punctual and able to work independently.
  • Strong communication and interpersonal skills.

Skills Required

  • Availability to work Tuesdays from 4:00 p.m. to 9:00 p.m. and every other weekend according to the posted schedule
  • Professional demeanor and appearance
  • Ability to remain calm, friendly, and professional in a busy environment
  • Reliable, punctual, and able to work independently
  • Strong communication and interpersonal skills
  • 2+ years of customer service, receptionist, or front desk experience
  • 5+ years of experience using computers and common computer applications
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The Company
Year Founded: 1941

What We Do

Rest Haven Homes, founded in 1941, is a senior-care community in Grand Rapids, Michigan, providing a loving home environment for over 100 Christian seniors. The facility offers a range of care options, including independent living apartments, licensed assisted living for residents with various physical and cognitive needs, and specialized secure memory care for those living with Alzheimer’s disease and other dementias.

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