Front Desk Receptionist

The Front Desk Receptionist assists members and guests in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Duties & Responsibilities:

• Screen and route incoming telephone calls using proper telephone etiquette to appropriate office or individual using a central switchboard or multi-line telephone system
• Welcome members and guests to the Club, provide them with information, answer any queries they may have and direct them to the location of the Club or person they need to see if applicable
• Extensive software skills (e.g. Microsoft Office) are required
• Communicate professionally and effectively with members and guests
• Operate office equipment such as copiers, calculators, personal computers, or other equipment found in the front desk work area
• Thoroughly understands and follows proper cash checking and cash handling policies and procedures
• Has a working knowledge of the reservations department; takes same day and future reservations
• Responsible for selling cigars and cigarettes to members and guests and billing the appropriate member in the POS system
• Prepares bills for special events
• Maintains the cleanliness and neatness of the Front Desk area
• Update lunch and dinner menus
• Performs other duties as assigned

• This role requires a high attention to detail.
• Ability to multi-task.
• Ability to quickly problem solve.
• Strong communication skills.
• Microsoft Office experience is required.
• Must be available to work nights, weekends and holidays