Front Desk Receptionist (Springfield)

Posted Yesterday
Be an Early Applicant
Springfield, MA, USA
In-Office
16-18 Hourly
Junior
Healthtech
The Role
Front Desk Receptionist responsible for scheduling and confirming patient appointments, greeting and checking in patients, verifying dental benefits, maintaining patient records, collecting payments, submitting insurance claims and pre-authorizations, pulling patient charts, explaining treatment plans, answering phones, and maintaining a professional office environment. The role emphasizes customer service, teamwork, communication, and operational goals in a fast-paced dental office.
Summary Generated by Built In
The Role: Dental Dreams LLC in Springfield, MA, is hiring Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. We are also interested in training those seeking to become Dental Assistants in our On-The-Job Trained (OJT) Program! 

Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. 

Benefits:

  • Competitive compensation $16 to $18/hr - depending on experience (DOE)
  • Training & Career Advancement 
  • The Benefits package includes: 
    1. Medical & Vision Insurance
    2. Free dental treatment at our locations
    3. PTO
    4. 401K
    5. Life Insurance, Pet Insurance and more

Responsibilities:

  • Maintain a high level of customer service at all times 
  • Work as part of a team with an emphasis on communication 
  • Schedule patient appointments per month and daily patient goals 
  • Answer phones and confirm appointments 
  • Greet and check in patients 
  • Accurately verify dental benefits 
  • Maintain detailed patient records in a fast-paced environment 
  • Collect payments, co-payments, and deductibles 
  • Create insurance claims and submit pre-authorizations to insurance companies on a timely basis 
  • Pull patient charts for future appointments when necessary 
  • Maintain a clean and professional office environment 
  • Assist with presenting and/or explaining treatment plans
     

Qualifications:

  • Minimum one year of experience in a recent job. - Required
  • Customer Service experience
  • Receptionist Experience 
  • Dentrix and/or Eaglesoft 

 

We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!


KOS Services LLC / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.



Skills Required

  • At least one year of experience in a recent job
  • Customer service experience
  • Receptionist experience
  • Experience with Dentrix and/or Eaglesoft
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The Company
HQ: Chicago, IL
660 Employees
Year Founded: 2001

What We Do

Founded in 2001 by Dr. Sameera Hussain, Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high quality dental services in first-class facilities to people in underserved communities. The group has more than 150 dentists and over 500 employees currently staffing their offices nationwide. Dental Dreams hires only the most qualified dentists who are committed to personal, superior patient care. In fact, more than 94% of Dental Dreams’ patients say they would recommend them to family and friends. Click the link below for current job openings for Associate General Dentist positions and other staff opportunities.

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