Front Desk Receptionist / Scheduler (Clackamas)

Supervisor: Manager of Operations
Employment: Hourly (non-exempt), 1.0 FTE, full-time

     Schedule: Full-time, 40 hours per week, Monday–Friday, 8:30 a.m.–5:00 p.m. The position requires flexibility to occasionally cover shifts beginning as early as 7:15–7:30 a.m., based on staffing needs.

POSITION SUMMARY:

The Front Desk/Receptionist, along with the other members of the Front Desk Team, are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows Clients to feel welcomed, supported, and cared for, while supporting the staff at Quest through our administration and communication. We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our Behavioral Health and Medical Teams with daily tasks and processes. Every interaction is an opportunity to help create a positive, healing experience for our Clients and visitors. The perfect candidate will be someone who cares deeply about professional and respectful communication. Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team.

• Act as clinic wide support Staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.
• Provide excellent customer service in a professional setting
• Communicate with other agencies on behalf of Quest Center Clients
• Answer multi-line phones and direct calls to the appropriate location
• Check Clients in for appointments
• Schedule appointments both for in person appointments and virtual
• Utilize the SOP system for supplement purchases and payments
• Open and/or close the clinic
• Make reminder calls
• Prepare paperwork for the next day’s appointments, including legal documents and insurance forms
• Process incoming/outgoing mail
• Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients
• Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainings
• Perform project-based assignments
• Work alongside other Front Desk Team Members
• Knowledge of intake process for all departments and helping to screen questions about insurance

• Excellent interpersonal skills
• Demonstrated ability to communicate with empathy and professionalism during challenging client interactions.
• Ability to be punctual and dependable
• Ability to multi-task while maintaining a calm and professional demeanor
• Exceptional attention to detail
• Basic computer skills
• Basic cash handling skills
• Willingness to learn

• 1 + year of medical reception experience (medical reception experience preferred but not required)
• Able to work with culturally diverse clients and communities while being culturally sensitive and appropriate
• Knowledge and belief in Quest Center’s mission
• Public health or non-profit experience preferred

MORE ABOUT QUEST CENTER:

For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.

We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness services

Quest Center for Integrative Health is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

QUEST BENEFITS: 

(Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)

• Comprehensive Health Coverage: Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents.
• Retirement Savings: 403(b) retirement savings plan with a 1% employer contribution.
• Generous Paid Time Off: Five weeks of paid time off in the first year, with increases based on tenure.
• Student Loan Forgiveness: Eligibility for student loan forgiveness programs.
• Employee Assistance Program: Fully paid Employee Assistance Program (EAP) through Canopy.
• Sabbatical Benefit: Two-month, fully paid sabbatical after seven years with Quest.
• Paid Holidays: Nine paid holidays annually.
• Professional Development: Annual continuing education budget and $800 in professional training funds.
• Hospital Indemnity Insurance: Optional hospital indemnity plan.
• Voluntary Life and AD&D Insurance: Optional employee-paid life and Accidental Death & Dismemberment (AD&D) coverage.
• Disability Insurance: Optional employee-paid short-term disability (STD) and long-term disability (LTD) coverage

How to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience.