Front Desk Receptionist On-Call

The purpose of this position is: to receive visitors and telephone callers at the Tribal Center, determine the nature of their visit/call, and direct them to the appropriate person, telephone extension, or information; and to perform a variety of administrative duties to support office staff.

Duties Include:

• Answer all in-coming phone calls. Forward calls to employees extension. Take messages for executive and administrative staff.
• Greet all visitors in a professional and polite manner and direct where appropriate.
• Maintain a tidy reception area at all times.
• Maintain the van sign out book and keys.
• Check for returned kitchen/vehicle keys.
• Place recycling bins by road.
• Maintain room reservation system on the website.
• Maintain file of Kitchen Applications.
• Issue Kitchen key to individuals and maintain key sign out sheet.
• Print out the Kitchen/Gym schedule for maintenance.
• Prepare all outgoing mail by stamping, return receipt requested, certified, UPS or Fed Ex pickup.
• Prepare weekly memo for printing and distribution by hand delivery and email.
• Maintain reception kitchen area ensuring coffee and hot water are available at all times.
• Rout in-coming faxes.
• Maintain general supplies for copier, printer, fax and postage machines.
• Maintain complete file system for outside applications such as DSHS, Commodities, etc.
• Secure Main Tribal Center at end of day by locking doors, turning off lights and emptying coffee/water carafes.
• Page staff/visitors and make public announcements through phone system.
• Other duties as assigned.

Qualifications:

• Education/Experience: High School Diploma or Graduate Equivalency Degree (G.E.D.)
• Licensing/Certification: Must have a valid Washington State Drivers License.
• Personal/Computer Skills: Basic personal computer skills are required, as well as the ability to learn word processing, spread sheet and other software programs.
• Other: Strong customer service skills, excellent manners, professional image and strong initiative to help.
• Ability to work well with other Tribal staff and maintain positive public relations within and outside the community.
• Confidentiality is a must.

Physical Requirements:

• Regularly required to finger, handle, reach with hands and arms
• Frequently required to walk, sit, stand
• Occasionally required to lift and/or move up to 25 pounds
• Normal audio and visual acuity

Travel Requirements:

• Local, statewide and out of state travel may be required.