The Role
Serves as the front desk representative, welcoming visitors and supporting residents and staff. Manages badges, keys, access systems, supplies, building issues, service calls, conference rooms, and kitchens. Provides basic technology support, coordinates with facilities teams and vendors, maintains building and resident knowledge, and assists with broader Operations team tasks.
Summary Generated by Built In
About The Engine
The Engine supports Tough Tech founders working to solve the world’s most pressing challenges in climate, health, and advanced systems. We do this through powerful founder programs, access to shared infrastructure and labs, and by convening a national network of corporate partners, investors, universities, experts, and other organizations committed to helping breakthrough technologies reach the world.
The Engine's community includes approximately 160 companies developing science- and engineering-based technologies across areas including energy, advanced materials, biotechnology, manufacturing, computing, robotics, and other advanced systems.
About the Position
The Front Desk Operations Associate is a member of our Operations Team. The Operations Team ensures guests and residents feel well cared for, the physical space stays functional and organized, and daily operations run smoothly. Some work for the Front Desk Associate is independent; other work requires close collaboration with the rest of the Operations team and Engine staff. This role calls for a strong hospitality mindset and a solid understanding of software systems and processes.
Areas of Responsibility
- Represent The Engine to all visitors, staff, and guests, serving as the first point of contact at the front desk of 750 Main St during scheduled business hours
- Navigate a range of digital tools, software platforms, and technology systems relevant to the role, and provide basic tech support to residents as needed
- Manage building badges and keys: program access as directed, verify credentials, monitor and control entry points using security platforms, and keep the database accurate and up to date
- Triage front desk and building issues as they arise, placing service calls and coordinating equipment service, maintenance, and warranty appointments with the facilities team and applicable vendors
- Keep office and staff supplies stocked, organized, inventoried, and readily available, and place orders as needed
- Support building walkthroughs and the upkeep of conference rooms and kitchens at 750 Main St
- Build and maintain working knowledge of the building and our resident companies
- Take on additional Operations team tasks as needed
Job Requirements
- Mission-oriented, energetic, and upbeat, with the resilience and composure to meet deadlines in a fast-paced environment
- Extremely comfortable with digital tools and software; quick to learn new systems and troubleshoot basic issues
- Experience with building badge/access systems and security platforms preferred
- Effective communicator who values teamwork and takes ownership of tasks through to completion
- Detail-oriented and organized, with solid time management skills
- Independent, reliable, and eager to learn
- Brings a fresh perspective and new ideas for improving experience and efficiency
- Personable and professional with fellow team members, guests, and staff
- Bachelor's degree required
- Relevant professional work experience
- Proficient in Google Workspace. Extra points for experience with CRMs and project management software
Interested candidates are encouraged to submit a cover letter so we can learn more about your experience.
Skills Required
- Bachelor's degree
- Relevant professional work experience
- Comfort with digital tools and software; ability to learn systems and troubleshoot basic issues
- Effective communication, teamwork, and task ownership
- Detail orientation, organization, and time management
- Independence, reliability, and willingness to learn
- Experience with building badge/access systems and security platforms
- Proficiency in Google Workspace
- Experience with CRM and project management software
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The Company
What We Do
The Engine, built by MIT, is a venture firm that invests in early-stage companies solving the world’s biggest problems through the convergence of breakthrough science, engineering, and leadership. Our mission is to accelerate the path to market for Tough Tech companies by providing access to a unique combination of investment, infrastructure, and community.
