The Role
Greet and check guests in/out, manage reservations and payments, handle guest requests and complaints, coordinate with housekeeping, maintain front desk area, run daily reports, and follow company policies and safety procedures to ensure guest satisfaction.
Summary Generated by Built In
Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $15 hourly
Key Responsibilities:
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests and complaints promptly and professionally.
- Manage cash drawer and process payments (room charges, cash, debit, or credit).
- Keep the front desk area and lobby clean and organized.
- Coordinate with housekeeping to ensure room readiness for guests.
- Provide guests with directions and information about the property and local attractions.
- Answer guest calls, messages, and process requests or concerns.
- Run daily reports and ensure the accuracy of information.
- Assist guests with special requests and ensure their satisfaction.
- Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work independently and handle stressful situations.
- Proficiency in Windows operating systems and office software.
- Ability to work well with others and develop positive working relationships.
- Ability to lift to 50 pounds occasionally and 10 pounds frequently.
Skills Required
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work independently and handle stressful situations.
- Proficiency in Windows operating systems and office software.
- Ability to work well with others and develop positive working relationships.
- Ability to lift to 50 pounds occasionally and 10 pounds frequently.
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The Company
What We Do
Quality Inn & Suites at Coos Bay is a hotel located on the southern Oregon coast in North Bend. It provides a peaceful retreat for family vacations, weekend getaways, and business travel. The property features spacious rooms and suites with relaxing courtyard views, a complimentary daily breakfast, a fitness center, and a hot tub, catering to travelers seeking value and comfort by the coast.
