FRONT DESK - HCC

DeKalb Park District
Position Description

DEPARTMENT: Recreation 

TITLE:    Hopkins Community Center Front Desk Staff

CLASSIFICATION: Part-Time, Non-Exempt 

SUMMARY OF POSITION: Responsible for assisting with the daily operations of the Hopkins Community Center including front desk and clerical activities; monitoring the facility; providing information to patrons, program participants, instructors, staff, and volunteers; and ensuring the District’s customer service standards and procedures are practiced.

SUPERVISION RECEIVED: Reports to the Hopkins Facility & Aquatics Manager

SUPERVISION EXERCISED: None

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

•    Perform clerical and administrative duties including answering phones, responding to inquiries, cashiering, registering participants, making copies, and filing. 
•    Assist in district rentals including facility, park, and shelter rentals. 
•    Assists in the set-up and tear down of equipment for various park and recreation programs or events; prepares facilities for designated program use. 
•    Open, close, and secure facilities according to established procedures.
•    Perform regular building inspections and facility rounds while completing occasional custodial duties. 
•    Maintain accurate inventory and reports. 
•    Serve as a positive role model by demonstrating appropriate behavior, language, and attitude at all times. 
•    Support risk management efforts by identifying potential hazards and following established safety procedures.
•    Provide first aid as needed.
•    Present a professional appearance and wear appropriate attire.
•    Remain knowledgeable about general district information including seasonal programs and events, facility spaces, and district amenities. 
•    Follow all district policies, procedures, and safety guidelines, including emergency behavior management procedures.   

PERIPHERAL DUTIES:  

•    Participate in required district training programs.
•    Supervise facility rentals.
•    Provide backup to related positions when possible.
 

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:
•    Preference given to individuals 18 years of age or older.
•    Preference given to individuals with prior cash handling experience.

Necessary Knowledge, Skills and Abilities: 
•    Well organized and strong ability to work independently as well as with others.
•    Ability to work independently and complete daily activities according to work schedules. 
•    Ability to be proficient and understand technology including the District’s electronic registration software, website navigation, and Microsoft products. 
•    Ability to perform cashier duties accurately.
•    Ability to follow directions and give clear instructions.
•    Ability to work evenings, weekends, and holidays as needed.
•    Ability to work collaboratively in a team environment.
•    Ability to handle negative feedback from patrons.
•    Ability to portray a professional image of the District.

Special Requirements: 
•    Possess and maintain CPR/AED and First aid certifications or obtain within two months of employment. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, use hands and fingers, and move about a large facility space. The employee is occasionally required to sit, climb, balance, stoop, kneel, and crouch. The employee must be able to talk, hear, and communicate orally, electronically, and in written form. The employee must frequently lift or move up to 25 pounds, and occasionally life and/or move more than 50 pounds with assistance. The employee will often be responsible for moving equipment such as tables, chairs, and other special event equipment. Specific vision abilities require by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee works near people participating in a variety of activities including aquatics events, banquets, and special events. The employee can be exposed to a low-pressure heating boiler, cleaning products, and equipment associated with concessions. The employee may be exposed to office areas without central air conditioning or may be exposed to outside weather conditions during outdoor events including extreme heat and humidity, cold, and rain. The noise level in the work environment is moderate.

SELECTION GUIDELINES: 

Formal application, rating of education and experience, oral interview and reference and /or background check, and job-related tests may be required. 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.