Receptionist and Administrative Assistant
Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!
About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.
The Role: As the Receptionist, you are the friendly face and voice to all Ag Workers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any “out-of-the-ordinary” circumstances. You also assist in processing mail and documents and ensure that they end up at the correct final destination.
Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:
$16.00/hr - $18.00/hr
Premium Benefits Package:
- Company-Paid Medical Insurance (Premium Platinum-level PPO Plan)
- Company-Paid Dental Insurance
- Company-Paid Life Insurance
- Company-Paid Long-Term Disability
- Company-Paid Financial Counseling & Tools with Ramsey Solutions
- 401(k) with 100% match up to 5% contribution
- 3 Weeks of PTO after 90 days
- 8 Paid Holidays with several Paid Early Release Days
Schedule: Monday thru Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm
Key Responsibilities:
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the Receptionist, your duties in this position include:
- Greeting and directing guests and Delivery personnel.
- Maintaining building security by discerning access.
- Watching the camera system to stay aware of outside activity.
- Answering switchboard calls and directing to the appropriate person.
- Processing claim’s emails and directing them to the corresponding representative.
- Keeping track of mail supplies.
- Sort and Organize policy payments.
- Send Cancellation Text/ Payment Reminder Text to policyholders.
- Address and Send out Birthday Cards to first 1,000 Policyholders.
- Sort Emails for Insureberry
- Mail out policy refund checks
- Mail out claims checks
- Sorting and Entering data for Annual Proxy’s
- Alerting appropriate staff member of visitors.
- Functioning as a “back-up” for scan room personnel.
- Other projects and duties, as assigned.
What You'll Bring:
- High School Diploma or equivalent
- 1 year of experience in a reception or administrative role is preferred.
- Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to multitask multiple priorities effectively.
- Excellent interpersonal skills to maintain relationships and collaborate well.
Skills Required
- High school diploma or equivalent
- Effective and concise verbal communication
- Phone skills
- Strong listening skills
- PC literacy, especially Microsoft Office
- Practiced data entry skills
- Sensitive customer focus
- Ability to lift files, open filing cabinets, bend, and stand as necessary
What We Do
Ag Workers Insurance is a mutual insurance company specializing in affordable auto insurance solutions tailored for the Texas agricultural community. Founded in 1948, it also offers homeowners, farm and ranch, flood, and recreational vehicle insurance.
