The Front Desk Coordinator is the primary owner of the Baird front desk experience, welcoming guests, supporting meetings and events, and managing the firm’s main phone line. This role ensures a polished first impression, seamless visitor experience, and reliable on-site support while balancing multiple priorities with professionalism, organization, and strong customer service.
The Impact You’ll MakeWelcome and assist guests, ensuring a polished and professional first impression.
Maintain an organized, clean, and well-managed front desk and reception area.
Support meetings and events by preparing rooms and coordinating food, beverage, and AV needs.
Manage the firm’s main phone line, routing calls professionally and resolving inquiries when possible.
Serve as an on-site contact during meetings and events, troubleshooting issues as they arise.
Coordinate deliveries, visitor notifications, signage, and daily front desk operations.
Prioritize and balance front desk coverage, event support, and administrative tasks.
Assist with onboarding and cross-training of Hospitality team members as needed.
High school diploma or GED and experience in hospitality or customer service.
Strong communication, grammar, and professional telephone skills.
Ability to multitask, problem-solve, and work independently with minimal supervision.
Professional appearance, demeanor, and consistent attendance.
Proficiency in Outlook, Word, and Excel; willingness to learn new systems.
Ability to manage challenging situations with professionalism and a team-oriented mindset.
Strong attention to detail and ability to identify and recommend improvements.
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Top Skills
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
