Front Desk Coordinator/Office Manager

At K2 Medical Research, we are transforming healthcare by delivering tomorrow’s treatments today. As a rapidly growing clinical research organization across Florida, Tennessee, and Rhode Island, we lead multiphasic trials in therapeutic areas ranging from neurodegenerative to cardiometabolic medicine. Our culture is grounded in clinical excellence and a patient-first mission. We are seeking mission-driven individuals ready to play a meaningful role in bringing life-changing treatments to the patients who need them most.

K2 is seeking Front Desk Coordinator/Office Manager for potential future support at our clinic out of Orlando (Maitland), FL. 

This position's primary responsibility is greeting and welcoming guests, receiving, and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, coordinating office activities and other additional duties as assigned.

Responsibilities may include but are not limited to:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory in stock.
• Update database. 
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Additional duties as assigned.

Knowledge, Skills, Abilities:

• Ability to work Monday – Thursday 8am to 5pm.
• Ability to coordinate multiple tasks in a fast-paced clinical office environment with a calm and pleasant personality.
• Ability to complete training and follow study protocol.
• Flexibility and ability to prioritize and multi-task throughout the day.
• Must be detail oriented, and self-motivated.
• Excellent written and verbal communication skills.
• Willingness to interact with a diverse patient population. 
• Proficiency with Microsoft office Products. 

Qualifications:

• Must be Bilingual in English and in Spanish.
• Minimum High School Diploma or equivalent.
• Certified Clinical Research Coordinator (CCRC) is a plus!
• Minimum of 1 year experience in a customer service-related position, preferably in a medical or health provider environment or equivalent combination of education and experience.

Your growth and well-being are our priority. Our comprehensive benefits package for full-time employees includes medical, dental, and vision options, supplemental insurance plans, 401(k) with immediate employer match, generous paid time off, and paid holidays. Most notably, we support a healthy work-life balance through a four-day work week, consisting of 10-hour shifts from Monday through Thursday. Fridays are reserved only for critical business needs or administrative tasks; otherwise, they are your chance to kick-start your weekend.

Join the K2 Family: Where Compassion and Connection Lead the Way! At K2 Medical Research, people come first and we're seeking warm, wonderful humans who effortlessly click with everyone, from our incredible patients to brilliant physicians and dedicated research staff.

We are an equal opportunity employer. We celebrate what makes you uniquely you and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital, or veteran statuses.

We value the differences among our team members and are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require a reasonable

accommodation to participate in the job application or interview process, please contact [email protected]. We are here to ensure you have the support and tools you need to shine.