FRONT DESK COORDINATOR I

Summary:  Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specilaists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.

Essential Functions:

• Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
• Immediately greets and directs patients and visitors.
• Schedules appointments in the electronic medical record.
• Answers telephone calls promptly and courteously.
• Calls patients to reschedule appointments as needed.
• Completes a full, accurate patient registration utilizing the electronic check-in program.
• Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
• Verifies, updates, and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.
• Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
• Collects co-payment and balances from patients and reconciles daily cash report.
• Collects payment for durable medical equipment and files appropriate paperwork.
• Receives medical records requests and disability forms.
• Records patient communications within the electronic medical record. 
• Train and mentor new Front Desk Coordinators.
• Other duties may be assigned.

• High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
• Computer experience required
• Knowledge of third-party insurance preferred
• Previous medical office experience preferred
• Excellent verbal communication skills                 
• Prior customer service experience