Front Desk Coordinator (10719)

Jaffe Sports Medicine, a PartnerCare affiliated company, is seeking a full-time Front Desk Coordinator to join our growing and established practice in North Naples, Florida.

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.

Our mission is to deliver comprehensive care to help musculoskeletal and pain management patients live their best lives possible. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the practice.

Tasks and Responsibilities:

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greeting patients.
• Collecting patient information.
• Verifying patient insurance.
• Maintaining patient accounts and records.
• Responsible for scheduling new patient appointments and follow up appointments.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k)-match, life/disability insurance), and so much more!

Educational & Licensing Requirements:

• Associates Degree in Physical Therapy from an accredited university or technical institution.
• Current active and unrestricted (without sanctions) State License.
• Basic Life Support/Advanced Cardiac Life Support certification.
• Experienced preferred, but new graduates are welcome to apply!

About the Practice:

Jaffe Sports Medicine (JSM), founded in 1995, is a medical practice with board-certified physicians in Interventional Pain Management, Physical Medicine and Rehabilitation, and Orthopedic Surgery, and a team of licensed Physical Therapists. Our practice blends rehabilitation medicine, pain specialists, and therapeutic services all under one roof. Conveniently located clinics in Downtown Naples, North Naples, and Cape Coral, JSM delivers expedited care, allowing quick evaluations and recovery strategies, without long wait times.

Jaffe Sports Medicine is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.