Description
Job Title: Front Desk Associate
Job Summary:
We are seeking a friendly and professional Front Desk Associate to join our hotel team. The ideal candidate will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming atmosphere for all guests.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Manage guest check-in and check-out processes efficiently
- Answer phone calls and respond to inquiries regarding hotel services and reservations
- Handle guest requests and complaints in a timely and professional manner
- Maintain accurate records of guest information and transactions
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and manage cash handling procedures
- Provide information about local attractions, dining options, and hotel amenities
- Assist with administrative tasks as needed
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and hotel management software
- Excellent problem-solving skills and attention to detail
- A positive attitude and a commitment to providing outstanding guest service
We are an equal opportunity employer and welcome applications from all qualified individuals.
Skills Required
- High school diploma or equivalent
- Previous experience in a customer service role
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and hotel management software
- Excellent problem-solving skills and attention to detail
- A positive attitude and commitment to providing outstanding guest service
What We Do
Athena Hospitality Group is a full-turnkey hotel management and development company focused on mid-tier to upscale branded hotels, emphasizing relationships and customer-centric services.
