Reports to: General Manager
Front Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
QualificationsQualifications/Requirements
1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.
Physical Demands
1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.
Skills Required
- Customer service background
- Basic computer proficiency
- Passion for fitness and health
- Upbeat and positive attitude
- Punctuality and reliability
- Exceptional customer service skills and professional interaction with members and co-workers
- Strong listening, empathy, and problem-solving with management partnership
- Diplomacy and professionalism in all interactions with appropriate behavior and language
- High School diploma or GED equivalent
- CPR / AED certification
What We Do
CLUB4 Fitness is a membership-oriented health facility providing a wide array of health and fitness equipment to help members achieve their goals through regular exercise. Family owned and operated since 2002, the company combines professional workout classes with outstanding service and a welcoming atmosphere. Its facilities offer a unique experience with additional amenities like childcare, hydromassage, and infrared therapy to support comprehensive well-being.
