Front Desk Associate (WN)

Reposted 19 Days Ago
Be an Early Applicant
Warren, MI, USA
In-Office
Entry level
Fitness
The Role
Greet members and prospects, deliver excellent customer service, handle POS cash transactions, conduct membership tours, support sales, improve retention and revenue, and maintain product knowledge.
Summary Generated by Built In
Job Summary & Responsibilities

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up. 


Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST.  We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.


What You’ll Do:

  • Welcome and nurture the member experience with friendliness at the core of every member interaction.
  • Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
  • Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
  • Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
  • Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.
Preferred Qualifications

Key Details: 

  • Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
  • Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
  • Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here:

  • Free gym membership so you can lead by example
  • Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
  • Discounts on Training, Edge Kids, Apparel & Shake Bar
  • Education Reimbursement for personal training certifications and ongoing learning
  • Career Advancement through leadership training and growth paths
  • PTO & Paid Holidays to recharge and live well*
  • 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees

 

There is a reason our members call us the best gym ever...  It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job.  Please note these statements are not an exhaustive list of all activities, duties and responsibilities.   Duties, Responsibilities and activities may change at any time with or without notice.

Skills Required

  • Outstanding customer service and guest-facing skills
  • High energy and enthusiasm
  • Passion for fitness
  • Ability to work with a sense of urgency
  • Flexible availability including closeouts and end-of-month
  • Proactive, roll-up-the-sleeves mentality
  • Proven track record of achieving or exceeding sales goals
  • Accurately complete sales transactions and maintain cash accountability at POS registers
  • Ability to give tours and convert prospects to members
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The Company
1,048 Employees

What We Do

The Edge Fitness Clubs is a Connecticut-based fitness chain and operator located on the East Coast. Its mission is to offer extraordinary fitness facilities, innovative programming, and an energetic, friendly staff to ensure members enjoy their fitness experience. The company specializes in providing fitness equipment, diversified fitness programming, and various in-club services, including personal training and Pilates, to help members achieve their goals.

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