Front Desk Associate - Hampton Inn & Suites #30806 - Los Alamos, NM

Hampton Inn & Suites- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Essential Duties and Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs. 

• Promotes Company Mission, Vision and Core Values.
• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Files room keys.
• Knows how to use front office equipment.
• Processes guest check-outs.
• Posts and files all charges to guest, master, and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reads the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Processes reservations according to policy.
• Wash and fold all linens as per brand standard.
• Performs any additional duties as assigned by the supervisor.
• Adheres to all company policies & procedures & brand standards.

Employee Benefits

• We offer 401k, Medical, Dental & Vision Insurance full-time employees.
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Employee Referral Bonus - refer a friend and get paid!
• Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.

Qualifications/Requirements

• Must have the ability to lift, bend, and stand for extended periods of time.  
• Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. 
• High school graduate or equivalent. 
• Must have good communication skills, Spanish speaking skills a plus. 
• Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met.  Each team member is considered a salesperson for the property.  
• Must be able to work any day of the week including weekends and holidays.  
• Any hotel employee may be asked to use their personal vehicle for business purposes at any time. 

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.