Description
Job Title: Hotel Front Desk Associate
Job Summary:
We are seeking a friendly and professional Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring a welcoming atmosphere in our hotel.
Key Responsibilities:
- Greet and check in guests in a friendly and efficient manner
- Handle guest inquiries and resolve any issues or complaints promptly
- Manage reservations and maintain accurate records in the hotel management system
- Process payments and maintain cash handling procedures
- Provide information about hotel services, local attractions, and dining options
- Assist with administrative tasks as needed, including filing and data entry
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold hotel policies and procedures to ensure a safe and secure environment
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Proficient in using computer systems and hotel management software
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Flexibility to work various shifts, including weekends and holidays
We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing outstanding service and creating memorable experiences for guests, we encourage you to apply.
Skills Required
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality
- Strong communication and interpersonal skills
- Proficient in using computer systems and hotel management software
- Ability to multitask in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Flexibility to work various shifts
What We Do
Athena Hospitality Group is a full-turnkey hotel management and development company focused on mid-tier to upscale branded hotels, emphasizing relationships and customer-centric services.
