Front Desk Administrative Representative

1. Process incoming telephone calls in a timely and professional manner

2. Dispatch Service Calls - Residential

3. Create Job Work Orders

4. Invoice Completed Work Orders using Accounting Software

5. Entry of data into Accounting Software

6. Service walk-in customers

7. Deliver superior internal and external customer service in a timely fashion while presenting professionalism at all times

8. Process Mail

9. File

10. Direct acknowledgements of orders placed to appropriate person

11. Calculate sales and use tax due on materials billed monthly

12. Assist in monitoring inventory and refilling in equipment etc. as needed for OM

13. Organization of general office, supply closet and kitchen area

14. Draft professional correspondence as necessary

15. Run business errands as requested
 

EDUCATION, SKILLS AND EXPERIENCE:
Requirements listed represent the knowledge, skill, and/or ability, mental/physical demands and work environments required to perform the essential job functions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions if it does not present an undue hardship.
1. Requires a High School Diploma or equivalent
2. At least two years prior experience in the following areas required: switchboard operation, telephone and in-person customer service, invoicing, accounts receivable, filing, Microsoft Office products (Word 97, Excel 97), QuickBooks software, preparation of business correspondence , operation of office machinery to include computer, scanner, printer, copier, adding machine, calculator and data entry
3. Must have worked at least two (2) years as a Receptionist offering professional customer service or in a general office administration capacity
4.Prior experience in the following areas preferable: accounts payable, general accounting/bookkeeping, Remote Check Deposit System, service call dispatch, parts shipment, data entry
5. Must be able to prioritize duties and multi-task in a fast paced work environment
6. Must have good communication skills and convey a professional business image to internal/external customers and all business affiliates.
7. Must have strong inter-personal verbal and writing skills to communicate with all areas of the business.
8. Must have the ability to perform mathematical computations accurately, problem solve, take initiative, see programs/administration through completion.
9. Must possess a valid driver's license and vehicle with current insurance coverage.
WORKING CONDITIONS:
Our Company is a Tobacco free facility.
Will work in an environment with constant interaction with various people, with sitting for periods up to nine (9) hours, carrying paper and files up to 25 lbs., exposure to various temperatures and dust. Position occasionally requires overtime based on business needs. Will work under conditions with short deadlines, changing priorities and situation conflicts that arise.
The above statement reflects the general nature of the job identified, but should not be construed as the job in its entirety. Duties and responsibilities may vary from what is written based upon the requirements of your supervisor or the company.
Expected hours: 41.5 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person
 

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