The Role
Serve as the first point of contact for customers, manage incoming calls, dispatch residential service calls, create and invoice work orders, enter data into accounting software, assist walk-in customers, process mail and filing, monitor inventory, draft correspondence, run errands, and maintain office organization while providing professional internal and external customer service.
Summary Generated by Built In
Harmoninc Balance is looking to add a Front Desk Administrative Representative to their staff.
Experience:
All clients should be cared for in a thoughtful, upbeat, compassionate way and feel they received a white glove experience.
Follow all opening and closing procedures (refer to the opening and closing checklist)
Follow all opening and closing procedures (refer to the opening and closing checklist)
- Place reminder calls to clients for appointments
- During client exit experience ensure that the client is booked on the calendar for their next session(s).
- Attempt to fill any openings in the schedule for massage or chiropractic.
- Follow up on new patients after their appointment the next day.
- Make certain everything is clean and merchandised properly in the waiting room.
- Ensure inventory is correct on the computer.
- Assist clients with available therapies such as foot detox, stem, and heat, red light therapy (including ensuring eye protection is sanitized), and preparing sauna and salt booth before and after client use.
- Post on social media when appointments are available and highlight the benefits of products.
- Check inventory for rotation and expiration dates – alert the doctor if any products are 2-3 months old.
- During downtime, self-educate on products to be a knowledgeable resource for clients.
- Explain the features and benefits of products to clients waiting in the lobby for treatment and while assisting in therapies.
- Manage communication, including but not limited to company emails, phone calls, and anything client-facing related.
- Communicate with the doctor in a timely and effective manner any feedback from patients or employees you receive, especially if a client has a concern or special need that requires immediate attention.
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
Skills Required
- High School Diploma or equivalent
- At least two years experience with switchboard operation
- Telephone and in-person customer service experience
- Invoicing and accounts receivable experience
- Filing and general office administration
- Microsoft Office (Word 97, Excel 97) proficiency
- QuickBooks software experience
- Operation of office machinery (computer, scanner, printer, copier, adding machine, calculator)
- Data entry experience
- Worked at least two years as a Receptionist or in general office administration
- Ability to prioritize duties and multi-task in a fast paced environment
- Strong verbal and written communication and professional business image
- Ability to perform mathematical computations accurately and problem solve
- Valid driver's license and vehicle with current insurance coverage
- Accounts payable, general accounting/bookkeeping experience
- Remote Check Deposit System experience
- Service call dispatch and parts shipment experience
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At Alternative HR we provide expertise to businesses, non-profits and public entities in the area of human resource management and development. We help you with the people-side of your business. We help you find the right people, develop their potential, and lead them to success within your organization. Our services include: - Human Resource Management - Retained Recruitment - Pre-employment Assessments - DISC Assessment / Training - Human Resource Audits - Development of Job Descriptions / Evaluation Systems - Creation / Update of Organizational Policies - Third-Party Workplace Investigations - Supervision and Leadership Training
.jpg)
