SECTION 1: Job Summary (Summary of the basic functions of the position)
The front desk clerk performs routine clerical, secretarial and administrative work in answering
telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Maintains office procedures and assists with administrative tasks.
- Answers central telephone system and directs calls accordingly.
- Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
- Operates office machines and computers as required to ensure patients are processed correctly and effectively.
- Duplicates and distributes materials as necessary.
- Composes, types and edits correspondence, reports, memoranda and other material.
- Assists patients with the use of the practice / clinic facilities or services.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Experience Requirements
- One (1)+ year of retail or clinical front desk experience, preferred
SECTION 4: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Skills Required
- 1+ year retail or clinical front desk experience
- Detail oriented, professional attitude, reliable
- Management and organizational skills
- Ability to follow and provide verbal and written instructions with correct grammar and spelling
- Interpersonal skills for customer service and team support; effective English communication (verbal and written)
- Basic to intermediate mathematical and analytical problem-solving ability
- Basic to intermediate computer operation skills
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations and general understanding of HIPAA guidelines
What We Do
U.S. Dermatology Partners is one of the largest physician-owned dermatology practices in the United States, providing premier medical, surgical, and cosmetic skin care to over two million patients annually. With more than 130 locations across nine states, the organization focuses on patient-first care, combining the personalized experience of private practice with a coordinated network of specialized physicians and national thought leaders.
