As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal regulatory requirements. You'll leverage your French language skills, advanced computer literacy, and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment.
Job responsibilities
- Perform thorough evaluations to ensure they meet internal standards and regulatory requirements, identifying any discrepancies or areas for improvement.
- Utilize data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
- Develop and apply automated solutions to streamline quality control procedures, reducing manual effort and increasing overall operational efficiency.
- Apply foundational knowledge in Artificial Intelligence to enhance the efficiency and effectiveness of quality control processes supporting innovation.
- Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.
- French Language skill to review calls, emails, and transactions.
- Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years.
- Skilled in utilizing data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors.
- Proven ability implementing automated solutions that streamline quality control procedures, reducing manual effort and increasing overall efficiency.
- Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.
- Foundational knowledge of Webstats, alternative Quality Assurance systems to support quality monitoring, reporting, and customer service processes.
- Emerging ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- French language skill to review calls, emails, and transactions
- Minimum 3 years experience in quality control processes with strong focus on Know Your Customer standards
- Skilled in utilizing data analytics tools to examine quality control outcomes and provide actionable insights
- Proven ability implementing automated solutions to streamline quality control procedures
- Foundational knowledge of Artificial Intelligence to enhance quality control processes
- Advanced computer literacy and customer service skills
- Ability to articulate findings, provide guidance, and foster a collaborative environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
