Job description
Customer Service Representative
Office is located in North York, Toronto
Summary for Customer Service Representative/Counselling Assistant
Work with the clients and mutual creditors of Consolidated Credit Counseling Solutions of Canada in the areas of consumer credit and personal finance.
Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster. You can be part of this team working in a fast paced, multi-channel contact centre and make a difference every day.
Role Description for Customer Service Representative
As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter.
What to Expect:
- Processing caller requests.
- Helping callers understand account information.
- Providing issue resolution.
- Send educational material that are responsive to our callers' needs.
- Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
- Resolve creditor & or caller inquiries by making outbound calls.
- Any other tasks as assigned by the Supervisor.
- Handle Customer Service issues for clients.
- Paid Training
Minimum Requirements for Customer Service Representative
- High School diploma or equivalent
- Strong people skills and be able to communicate
- Knowledge and use of PC Systems and MS Office applications is a must
- Ability to work independently
- Self-motivated, willingness to constantly improve
- Attention to detail and be able to multi-task and prioritize work on a daily basis
- This position is in office
- Proficient in both English and French
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Counseling Serivces of Canada.
Keywords: Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative, Customer Service, Client Services, Call Centre Representative
Job Type: Full-time
Work Location: In person
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Skills Required
- High school diploma or equivalent
- Strong people skills and communication abilities
- Knowledge and use of PC systems and Microsoft Office applications
- Ability to work independently
- Self-motivated and willing to continuously improve
- Attention to detail and ability to multitask and prioritize daily work
- Ability to work in the office
- Proficiency in both English and French
What We Do
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions. Our staff of technology experts works together with your company to design information technology, web development and internet marketing solutions that meet the challenges of your unique business environment. Your profitability is our measurement of success. There are several ways to measure the success of your company's web efforts. VentureTech Solutions has solutions to measure all of these benchmarks: • Increased Branding - More visitors are seeing your ads and talking about you on the Internet. • Increased Web Traffic - More visitors are coming to your website. • Increased Leads - More visitors are inquiring about your products and services. • Increased Conversions - More visitors are converting into customers. Our staff will work with your company to establish baselines, set goals and then implement solutions that will improve your bottom line.
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