Social Factor is looking to find US-based, qualified, available freelance Data Analysts to jump in on projects or new business opportunities that are currently in the pipeline. The role will be focused primarily on Sprinklr Implementation projects like building dashboards, query/topic writing, report writing, etc. This temporary freelance role could be ~20 hours/week depending on the new business pipeline.
Qualifications & Responsibilities:
- Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights.
- Build, test, refine, and maintain complex Boolean queries, listening topics, themes, and keyword groups.
- Configure Sprinklr rules, tags, custom fields, classifications, and automated workflows to support accurate reporting and analysis.
- Design and maintain Sprinklr dashboards, widgets, filters, and reporting views aligned with client and business objectives.
- Perform quality assurance on queries, dashboards, tagging structures, data accuracy, calculations, and report outputs.
- Adapt dashboards and reports for different audiences, including analysts, client teams, senior leaders, and executives.
- Work independently in a remote freelance environment and communicate proactively about progress, questions, risks, and deadlines.
- Create or follow established templates, methodologies, naming conventions, documentation standards, and quality-control processes.
- Experience with Excel or Google Sheets and PowerPoint or Google Slides; experience with additional social listening, data visualization tools (Data Studio previously known as Looker Studio) or business intelligence platforms is a plus.
- Apply strong understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics.
- Manage multiple reporting assignments and deadlines while maintaining accuracy, consistency, and attention to detail.
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 2-4 years of Sprinklr experience.
- Minimum of Windows 10 and macOS 12.X
- Internet speed requirement of a minimum of 50 mbps
Social Factor Culture
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you!
Skills Required
- US-based availability
- Advanced hands-on experience with Sprinklr, particularly Social Listening, Reporting, and Insights
- 2-4 years of Sprinklr experience
- Technical aptitude translating into programming and/or software deployment management
- Experience building and maintaining complex Boolean queries, listening topics, themes, and keyword groups
- Experience configuring Sprinklr rules, tags, custom fields, classifications, and automated workflows
- Experience designing and maintaining Sprinklr dashboards, widgets, filters, and reporting views
- Quality assurance experience involving queries, dashboards, tagging structures, data accuracy, calculations, and reports
- Understanding of social media metrics, earned and owned media measurement, sentiment analysis, and digital analytics
- Experience with Excel or Google Sheets
- Experience with PowerPoint or Google Slides
- Minimum Windows 10 and macOS 12.X
- Minimum internet speed of 50 Mbps
- Experience with additional social listening, data visualization, or business intelligence platforms
What We Do
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.
