Fraud Support Specialist

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/

Our Customer Excellence team

We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.

As Financial Crime Senior Analyst- Fraud  you'll be expected to:

• Acting as the liaison between Global Fraud and the local market, ensuring alignment and effective communication.
• Managing senior stakeholders within the squad, chapter, and BU;
• Monitoring operational indicators (queues, backlog, time spent) and implementing action plans;
• Monitoring investigative indicators (catch release, agent accuracy ) and implementing action plans;
• Managing investigative operational crises (high and low queues, mass disputes, attack containment, fraud loss crises, etc.);
• Mapping, updating, and reviewing investigative operational processes (creating workflows, documentation, process updates, macro creation);
• Being responsible for training the team in fraud processes (creating support materials, training, and operational capacity building).
• Enhancing investigative strategies and tools to improve fraud detection and prevention.

As a Financial Crime Investigation Senior Analyst  you're expected to:

• Bachelor's degree
• Proficiency in data analysis and performance Fraud and Investigative Operations metrics;
• Ability to implement innovative practices that promote positive organizational environments;
• Competence in project management;
• Advanced or fluent English
• Excellent communication skills, both written and verbal;
• Collaborative teamwork skills for discussing cases and workflows;
• Engagement in continuous team development and training, with an interest in creating an environment conducive to learning and professional advancement;
• Strong analytical skills and attention to detail.
• Prior experience in global fraud investigations is a highly valued asset

the position is based in Bogotá, Colombia.

Core Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• Nu Language - Language learning program
• Parental leaves

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that’s why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).