Fraud Support Associate I - WFH Eligible in Orlando & Houston

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the Role:
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
About the team:
The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.
What you will be doing:

• Start date is Tuesday January 21st

• Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.

• Participate in department initiatives to improve efficiencies.

• Stay up-to-date on changing fraud trends.

• Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return office

• Training will be 8 AM – 4:45 PM CST/9 AM – 5:45 PM EST for four (4) weeks

• Participant in frequent up-training to expand overall knowledge of processes and services

What you will need:

• High school diploma or GED

• 2 years of customer service experience

• Prior call center experience, banking experience is preferred

• Outstanding customer service skills (verbal and written) that foster customer satisfaction

• Excellent computer navigation and operation skills

• Ability to work independently and in a team environment

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Attractive benefits including medical, dental, and vision coverage

• Inclusive and diverse team atmosphere

• Professional and personal development

• Resources to contribute to your community

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $14.63 - $25.59 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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