Fraud Specialist II - Customer Protection Group Inbound (CPG Inbound)) 17-Jan-25

Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Fraud Specialist's work is creative, exciting, and different every day.
As a Fraud Specialist at Chase, you will not only play a pivotal role in maintaining our profitability and Identifying fraud trends but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.
JOB RESPONSIBILITIES• Tracks statistical information, requesting various documents to determine the validity of the customer as well.• Follows standard procedures and action plans to reduce exposure on fraudulent use of Social Security Numbers and Tax Identification Numbers• Documents the review and investigation process followed for each account reviewed and preparing various documents, reports and system
Required qualifications, capabilities, and skills• Computer experience required, utilizing multiple computer applications in a Windows-based environment • Completed at least 2 years in college or, Completed the K-12 Curriculum or, • High school graduate with 1 year customer-interfacing work experience or, • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills• Ability to multitask using a computer and simultaneously provide customer support • Comfortable in a fast-paced, consistently changing environment • Previous experience working in a Hospitality, Restaurant or Retail industry • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.