Fraud Solutions Manager
The Fraud Solutions Manager helps drive the continued growth and maturity of our fraud prevention capabilities. This role serves as a key liaison between Fraud Operations, Technology, Product, Analytics, Compliance, and business stakeholders to identify fraud challenges, develop strategic solutions, and oversee successful implementation. The successful candidate will combine expertise in fraud prevention, business analysis, process improvement, and solution delivery to build scalable fraud capabilities that support organizational growth while protecting customers and minimizing losses. The Fraud Solutions Manager will be responsible for translating fraud strategies and business needs into actionable requirements, managing solution delivery, and ensuring fraud initiatives achieve measurable business outcomes.
Key Responsibilities and Duties
- Fraud Strategy & Capability Development: Support the development and execution of the organization's fraud prevention and risk mitigation strategy. Identify opportunities to strengthen fraud controls while balancing customer experience, operational efficiency, and business growth objectives. Lead the design and enhancement of fraud capabilities across areas including: Payment Fraud, Account Takeover (ATO), Identity Verification, Application Fraud, Scam Prevention, Customer and Transaction Monitoring. Monitor emerging fraud trends, evolving attack vectors, and industry best practices to recommend strategic improvements. Partner with leadership to establish fraud priorities, roadmaps, and long-term capability plans.
- Solution Ownership & Delivery: Serve as the business owner for fraud initiatives from concept through implementation. Translate fraud strategies, business needs, and operational challenges into actionable solutions. Manage and prioritize fraud-related initiatives to ensure alignment with business goals and risk management objectives. Partner with technology, analytics, operations, and vendor teams to deliver solutions using Agile, Waterfall, or hybrid delivery methodologies as appropriate. Define business objectives, success measures, and acceptance criteria for fraud initiatives. Support testing, implementation, and post-deployment validation activities. Identify and manage project risks, dependencies, and implementation challenges.
- Business Analysis & Requirements Management: Lead discovery sessions and requirements gathering efforts with stakeholders across fraud, operations, compliance, technology, and business teams. Develop and maintain: Business Requirements Documents (BRDs), Functional and non-functional requirements, User stories and acceptance criteria, Process maps and workflow documentation, Business use cases and decision logic. Analyze existing fraud processes and identify opportunities for automation, optimization, and risk reduction. Ensure requirements are documented clearly and remain traceable throughout the project lifecycle. Act as the subject matter expert for fraud-related business requirements and solution design discussions.
- Stakeholder Management & Collaboration: Build strong partnerships across Fraud Operations, Product, Engineering, Analytics, Compliance, Customer Experience, and Leadership teams. Serve as the primary point of contact for fraud-related solution initiatives. Facilitate discussions to align stakeholders on priorities, requirements, timelines, and expected outcomes. Present recommendations, business cases, and performance results to senior leadership. Influence decision-making using data-driven insights and risk-based recommendations.
- Data Analysis & Continuous Improvement: Analyze fraud performance, operational metrics, and customer impacts to identify opportunities for improvement. Establish and monitor key performance indicators (KPIs), including: Fraud Loss Rates, Detection Rates, False Positive Rates, Approval Rates, Customer Friction Metrics, Operational Efficiency Metrics. Measure the effectiveness of implemented solutions and recommend enhancements where necessary. Drive continuous improvement initiatives that increase fraud prevention effectiveness and operational scalability.
Minimum Qualifications
- 7+ years of fraud operations and/or fraud product experience
- Demonstrated expertise in fraud prevention, detection, investigations, and operational processes
- Strong leadership, analytical, and problem-solving skills
- Experience driving performance, process improvements, and risk mitigation strategies
- Travel Requirements: Ability and willingness to travel up to 25%
Preferred Qualifications
- Deep experience with third-party fraud detection, identity verification, authentication, and case management technologies
Role Specific Work Experience
- 5+ Years Required; 7+ Years Preferred
Educational Requirements
- University (Degree) Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9PL
Posting End Date: 7/13/26
Skills Required
- 7+ years of fraud operations and/or fraud product experience
- 5+ years role-specific experience
- 7+ years role-specific experience preferred
- Demonstrated expertise in fraud prevention, detection, investigations, and operational processes
- Strong leadership, analytical, and problem-solving skills
- Experience driving performance, process improvements, and risk mitigation strategies
- Ability and willingness to travel up to 25%
- Deep experience with third-party fraud detection, identity verification, authentication, and case management technologies
- University degree preferred
EverBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverBank and has not been reviewed or approved by EverBank.
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Fair & Transparent Compensation — Pay is often positioned as fair-to-good, including being competitive for certain roles and local markets. Satisfaction appears stronger in specific teams where compensation aligns with expectations.
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Wellbeing & Lifestyle Benefits — Well-being extras are emphasized, including a Lifestyle Spending Account for eligible wellness expenses alongside wellness resources and an EAP. These features can increase perceived total rewards value beyond base pay.
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Retirement Support — Retirement support is framed around a 401(k) match up to 4% with additional insurance protections. The structure is described as competitive for a mid-size bank, even if not best-in-class.
EverBank Insights
What We Do
EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital account access for clients 24/7, in addition to phone banking services and a network of financial centers across Florida. EverBank’s commitment is to deliver our clients high-performing, high-yield solutions backed by exceptional service, giving them the advantage they expect, to make the most of their money.
